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10 Jul 2024,12:49 PM
The paper 5OS02 – Advances in digital learning and development, focuses on;The world of learning and development (L&D) has exploded in recent years, leaving behind the dull lectures and mountains of paperwork that once characterized the field (APA, 2016). New digital tools, including webinars, augmented reality (AR), virtual reality (VR), and artificial intelligence (AI), have revolutionized the way we design and deliver learning programs. These technologies cater to diverse learning styles, ensuring that everyone can engage with the content in the best way for them (Smith et al., 2021). While there are certainly challenges to overcome, this digital transformation has ushered in an incredible era for the learning and development (L&D) profession.
From Static to Interactive Learning Experiences
It is no longer a scenario where learners silently bear through hours of lip-syncing to PowerPoint presentations and boring lectures within the received Learning and Development (L&D) models (Smith et al., 2021). This field has experienced a drastic change through technology integration, as it has facilitated the promotion of user-friendly and interactive learning systems. Conferencing and webinar systems allow learners to engage in their learning processes as they question and collaborate with other learners and instructors (Smith et al., 2021). This encapsulation of active learning is evident and familiar with the American Psychological Association's (APA, 2016) work that shows active learning yields better results than passive learning. Due to the nature involved or active learning, enhanced understanding and actual implementation of the learned knowledge are promoted (APA, 2016). Therefore, learners involved in the current L&D programs can expect a more engaging and lively time than passive past approaches.
The Rise of Immersive Learning Technologies
Education is experiencing a revolution through integrating technology to improve collaboration. Prior platforms recognized mainly for business collaboration in project-related tasks, such as Teams and Slack, are now finding their place in classes (Brown, 2021). These tools facilitate the functioning of students and instructors and increase the effectiveness of their communication, information sharing, and cooperation. In addition, contracts of an electronic nature – e-learning platforms are web-based systems explicitly created to facilitate the process of instruction delivery and provide vast opportunities to enhance the process. Such platforms may include online courses, exercises with quizzes, and assessments that enable and enhance the learning process (Brown, 2021). Scholarly literature affirms that such tools enhance students' interest, performance, and cognition (Smith et al., 2021). However, their success depends on design and implementation and should be used in addition to direct instruction. Then, there are such sociological factors as equal use of technology and the availability of fair training.
The Power of Collaboration
From my practice, I know that using technology in collaboration helps bring out the best in learners. Our team recently applied a project management tool that allows for sharing materials, tracking the progress concerning the learning modules, and giving peer feedback (Brown, 2021). Said's approach has been proven to enhance efficiency in the developmental and delivery processes of L&D programs by encouraging integration and productivity in learning. Digital collaboration tools allow work-related learning to be ongoing and progressive (Johnson, 2023). They enable the incorporation of feedback and outcomes that are appropriate to learning content and delivery. The opportunity to work in the flow also effectively mitigates the problem of geographical distances, allowing L&D to reach people worldwide.
Strengths and Weaknesses of LMS and LXP Systems
Technology is increasingly vital in fostering collaborative learning in the evolving educational landscape. Software programs facilitating teamwork (collaboration tools) are implemented in classrooms to encourage communication, knowledge sharing, and group work among students and instructors (Brown, 2021). E-learning platforms, web-based systems for delivering instruction, offer a variety of features like online courses and assessments. According to Johnson (2023), these tools can significantly improve student engagement and learning . However, their effectiveness is contingent upon thoughtful design and integration that complements, rather than replaces, traditional methods (Johnson, 2023). Additionally, ethical considerations regarding equitable access to technology and training must be addressed to ensure inclusive learning experiences.
Technology can be a game-changer for the learning and development of L&D. There are a few challenges we need to tackle for organizations, L&D professionals, and even the learners themselves (Brown, 2021). Emerging new tech can strain the software, hardware, updates, and maintenance budget. The integration of educational technology presents a compelling opportunity to enhance learning outcomes. However, judicious decision-making ensures a positive return on investment (ROI). To avoid falling into pitfalls, a balance sheet/Cost-benefit analysis is required, which compares the cost of implementing the technology to potential gains, including the training of the students or efficiency gains, as mentioned by Pappas (2020). Such an outlook implies that it is only possible to get the desired results of technologically enhanced education merely by applying technology with a proper plan. Thus, technology can be one's best friend regarding L&D challenges, but one must remember its pitfalls and do it right. When thinking correctly about cost, selecting proper tools, and ensuring the data are accurate, we can ensure that the technology has fruitful results in enhancing the learning techniques of each individual. However, the current form of learning using technology and ICT equipment has certain limitations in regard to accessibility (Smith et al., 2021). In this regard, organizations should provide such possibilities as offline modules and printed materials for more people to receive the information. Moreover, it guarantees that the designed platforms are accessible for technologies used by the learners with barriers, including the screen reader for the visually impaired learners, the provision of close captions, as well as the download of the transcript for all the videos that are included in the eLearning process, is also vital in the creation of the eLearning platforms.
Risks and Challenges for Organizations
By following Pappas, it is possible to note that a detailed cost-of-analysis has to be made to reasonably weigh the returns on investments in the technology about the training of students and or productivity (Pappas, 2020). The results expected from the mere introduction of technology without any plan cannot be expected to deliver the intended outcome. Thus, technology benefits L&D, but we should be careful about its pitfalls and apply them effectively. So, being wise in spending, selecting tools, and preserving data, we guarantee technology will benefit every learner. However, it is necessary to note that technology that supports learning has some issues regarding access (Smith et al., 2021). Organizations should provide offline modules and printed versions for the gender-inclusive approach. Moreover, guaranteeing that platforms fit the technologies used by learners with disabilities, like the visually disabled, requires checking whether it is synched with visual browsers for blind people, providing closed captions and downloading subtitles for the videos, among others.
Risks and Challenges for Learning and Development Professionals
An evaluation must consider the costs of incorporating the technology against the benefits that might include faster student training or increased productivity, as Pappas proposed (2020). In other words, obtaining the expected outcomes by merely purchasing tools and applying them to the organization's management is impossible without a clear concept in place. Thus, technology proves to be a powerful asset for L&D, but as has been revealed, it is crucial to be conscious of its drawbacks and apply them properly. To ensure people in schools learn and evolve, we must spend wisely, select the proper tools, and protect information sensibly. However, Smith et al. (2021) pointed out that technology-based learning has the issue of being accessible. In order to provide equal opportunities to all possible clientèle, it is suggested that organizations must ensure translated training in the form of offline modules and printed informative materials. In addition, following the platform's accessibility integration of screen readers for engineering students with impaired vision or closed captions and downloadable transcripts for videos are essential approaches to making eLearning accessible.
Risks and Challenges for Learners
While increasing innovative learning technologies undoubtedly enriches the educational landscape, it can also introduce unfamiliar technical requirements, potentially overwhelming learners (Smith et al., 2021). Fortunately, most organizations acknowledge this potential hurdle and proactively offer introductory training sessions and ongoing technical support to facilitate a smooth user onboarding process. Furthermore, user-friendly interfaces and the availability of self-paced learning modules further contribute to a more user-centric learning experience. Online learning environments often require a greater degree of self-directedness than traditional classroom settings. This newfound independence can pose a challenge for learners accustomed to instructor-led guidance. Many organizations address online learning concerns with a blended approach, combining online modules with in-person sessions. This offers both structured learning and opportunities for interaction (Johnson, 2023). Clear learning goals, regular feedback, and engaging elements boost motivation and keep learners on track. The flexibility of online learning environments is a double-edged sword. It allows access to materials anytime, anywhere, but can also blur the lines between work and personal life (Smith et al., 2021). Organizations should set clear expectations about learning outside work hours to prevent burnout. Promoting work-life balance and offering flexible learning schedules are crucial to success.
Mobile learning has also impacted the world of L&D and opened a new world of various content created by different digital learning formats. Specifically, Brown (2021) shows its advantages and disadvantages as every format has unique features. For instance, video lectures provide the interactivity of visual and instructor images, but they are usually quite inertial. On the other hand, simulation gives learners a practical experience in a virtual environment with fewer risks, but it might take a lot of resources and time to develop. Understanding these trade-offs and using various formats where necessary is crucial as it defines how best to create excellent and exciting learning experiences (Johnson, 2023). Thus, the choice of strategies for turning contributes to multiple learning modalities and enhances understanding and recall of the content.
Bite-Sized Learning
L&D professionals were granted many fresh forms of learning content due to the digital revolution (Johnson, 2023). The formats mentioned include microlearning progressional learning with a follow-up video or podcast, infographics, screencasts, simulations, or a game. Microlearning modules, for example, work effectively when introducing new material and ideas; as for simulations, they allow learners to practice and experiment in a risk-free environment. This variety means that the L&D professionals can appropriately meet the various clients' needs. Due to their flexibility, these training formats enable the training to be done at any time of the day and thus be suitable for working professionals.
Further, formats like gamified formats or short videos and animated series encompass shorter spans of viewer attention, and the procedure followed is self-learning (APA, 2020). However, of course, it is also necessary to distinguish the weaknesses. The content a tabloid can contain is not very deep at times, and such papers are better suited for simple issues rather than complicated ones. To increase the effectiveness of instruction, much planning and thinking on learning objectives need to be taken. For instance, while practising customer service etiquette, modules that are easily accessible on the mobile learning app, such as fast microlearning bursts, can be used to refresh the poor knowledge that was once acquired (APA, 2020).
In-depth Learning
Learners no longer suffer through hours of lip-syncing to PowerPoint presentations and dull lectures in the received Learning and Development (L&D) models (Smith et al., 2021). This field has undergone a tremendous transformation through technology, especially in promoting user-friendly and interactive learning. Through conferencing and especially webinar systems, the learners can participate in their learning process as they challenge each other and instructors (Smith et al., 2021). This is an encapsulation of active learning, and as observed by the study done by APA (2016), work indicates that active learning is more effective than passive learning. Because of the nature involved or active learning, comprehension and actual application of the acquired knowledge are encouraged (APA, 2016). Hence, the learners active in the current L&D programs can have a somewhat more enjoyable moment than the previous ways, which were more passive.
Immersive Learning
Integrated use of augmented reality and virtual reality training, 360-degree videos, and branching scenarios. These are highly suitable for skills rehearsal in a risk-free and simulated environment and using real-life situations to enhance learners' knowledge and understanding of various concepts (Smith et al., 2021). They give real-life practices, encourage learners' involvement, and align with different learning modalities. However, at the same time, they need specific hardware to execute, which is costly to implement and may lead to motion sickness among learners. Although VR technology is yet to be adopted in organizations today, many of them are assessing the application of VR technology in the orientation of new employees to operate highly sophisticated machinery (Johnson, 2023). VR simulations offer a safe and realistic environment for learners to practice procedures before working with actual equipment.
Digital learning content can significantly impact learner engagement and the effectiveness of meeting identified learning needs. Three key attributes that can enhance engagement and ensure that learning objectives are met include making digital learning interactive, keeping learning modules short, and providing a meaningful experience.
Making Digital Learning Interactive
Traditional lecture-based learning often struggles with knowledge retention. Interactive learning methods, encompassing elements like quizzes, simulations, and discussions, actively engage learners and improve information retention compared to passive methods (Smith et al., 2021). Within the L&D field, this approach can transform tedious compliance training into engaging experiences by presenting real-world scenarios for regulation application. However, successful implementation requires well-designed and engaging interactive elements, as poorly designed ones can hinder learning (Johnson, 2023). When executed effectively, interactive learning can be a transformative tool in the L&D sphere by fostering motivation, investment, and enjoyment in the learning process.
Keeping Learning Modules Short
Short, concise learning modules—called microlearning—cater to the modern learner's preference for brief, focused content (Smith et al., 2021). This approach aligns well with adult learners' limited attention spans and busy schedules. In leadership development programs, short videos and bite-sized e-learning modules focus on specific leadership skills, such as conflict resolution or effective communication, whereby each module lasts no more than 10 minutes, allowing learners to fit training into their daily routines quickly. Shorter learning sessions are more effective for retention and engagement than longer sessions (Thalheimer, 2017). This approach reduces cognitive load and makes learning more manageable and less overwhelming. Shorter modules are more accessible to digest and remember as learners can complete modules at their convenience, fitting learning into their busy schedules and having focused content prevents information overload are some of the advantages to reckon. However, the cons show that too many short modules can make learning feel disjointed, and also, brief modules might not cover complex topics in sufficient detail.
Providing a Meaningful Experience
Learning content relevant to the learners' roles and goals can significantly enhance engagement. Providing practical, real-world applications of the content ensures that learners see the value and relevance of their learning (Johnson, 2023). In a technical training program for software developers, I use real-world projects and case studies that directly relate to their work. By solving actual problems they might encounter on the job, learners find the training more meaningful and applicable. Learners' motivation and engagement levels increase When they perceive the content as directly beneficial to their personal or professional life (Pollock, 2020). Learners are more motivated when they see direct benefits to their job or personal growth. Creating relevant content requires a deep understanding of learners' contexts, which can be challenging in diverse groups.
Live online learning has prompted a surge in platforms catering to virtual classrooms. Selecting the right platform hinges on the specific facilitation functionalities needed to deliver engaging and impactful learning experiences.
Breakout Rooms
The rise of online learning management systems (OLMS) has introduced innovative tools to facilitate collaborative learning. Breakout rooms, virtual spaces within an online session, allow participants to engage in smaller group discussions (Thalheimer, 2017). Platforms like Zoom offer functionalities for pre-assigning participants to groups, setting time limits, and facilitating movement between groups for the instructor. Within collaborative learning, two primary approaches emerge flexible and segregated fixed structuring and ways of breaking down the classrooms (Pollock, 2020). Structured breakout rooms like the one made famous by Zoom provide a clear-cut space for discussions, similar to mini-conferences where participants engage in group assignments through case analyses in leadership development programs. Such discussions are carried out under set groups and times.
These pre-designated groups provide a basic structure and time limits. On the other hand, appraisals such as Microsoft Teams concern the formation of groups, which is not a rigid process – users can follow the conversations according to their current interests. Though it may not be as formalized as joining the predetermined groups to learn, organic learning promotes a learning agency and individual differences. Depending on the specific learning goals in Learning and Development (L&D), it was said that the best strategy to apply is the one explained below. In the case of conventional working subdivisions, the structured breakout rooms offer a possibility for efficient and academic debates on specified issues and materials. At the same time, the randomness of Microsoft Teams encourages free-flowing creative gatherings. Therefore, the effectiveness of breakout rooms largely depends on the thorough preparation of the plan, the reflection of the learning outcomes, and the degree of interaction in the class.
Interactive Features
The broad selection of OLMS enhances the tool Chest of educators with unique teaching tools to foster engagement (Johnson, 2023). In this domain, two significant software called, Zoom and Microsoft Teams, are available but serve different purposes. Compared to other platforms, Zoom stands out as a platform with an incredible capacity for real-time interactions due to its numerous and solid features. Some of these features include voting options in real-time, quizzes, and a joint whiteboard where the learners can actively participate in the learning process. On the other hand, MS Teams focuses on creating relationships and building communities of knowledge exchange. Habits include threaded discussions, document co-authoring, and, primarily, persistent chat rooms that enhance asynchronous work and communication; thus, it can be especially suitable to project-based courses or courses that build online communities. These functionalities allow active learner engagement that allows the instructors to monitor understanding as it occurs and knowledge construction through the use of visual stimulation tools such as brainstormers (Smith et al., 2021). However, maximizing the potential of these features requires meticulous pre-planning, and effectively managing the multitude of functionalities can be challenging.
While Microsoft Teams offers essential polling and chat functionalities, its core strength lies in seamless integration with other Microsoft applications (Johnson, 2023). This integration empowers learners to co-edit documents in real time, fostering a collaborative environment conducive to brainstorming and knowledge co-construction. While Teams might lack the extensive interactive toolkit of Zoom, and document co-creation necessitates some familiarity with Microsoft programs; it effectively promotes learner engagement and teamwork through collaborative document editing.
A historical example from the early days of the pandemic underscores the utility of interactive features within OLMS (Pollock, 2020). Educational institutions leveraged Zoom's polling functionalities to gauge student comprehension during online instruction. This real-time feedback mechanism proved invaluable, enabling educators to adjust the learning pace and address areas of confusion promptly (Smith et al., 2021). By critically evaluating the strengths and limitations of interactive features within various OLMS platforms, educators can select the tool that best aligns with their specific learning objectives and fosters an engaging and effective online learning environment.
Content Sharing and Recording
The selection of an online learning platform significantly impacts the quality and accessibility of virtual instruction (Johnson, 2023). Two prominent platforms, Zoom and Microsoft Teams, offer distinct functionalities catering to different needs. Zoom boasts a robust content-sharing suite. Instructors can effortlessly share real-time presentations, documents, and even applications on screen, catering to visual learners. Additionally, automatic cloud recording allows learners to revisit the material for clarification or review at their convenience (Davis, 2023). However, limitations exist. Uploading large files can be time-consuming, and administrative oversight is necessary to manage recording permissions and storage capacity.
Microsoft Teams prioritizes a streamlined content-sharing experience. Its seamless integration with OneDrive fosters effortless sharing of cloud-stored documents and presentations (Smith et al., 2021). Automatic session recordings are saved to OneDrive, ensuring easy accessibility for learners. This eliminates the need for meticulous note-taking during the session. However, Teams present limitations. Sharing applications is less intuitive than Zoom, and additional storage costs might be incurred depending on the organization's subscription plan (Davis, 2023). Ultimately, the optimal platform depends on critically evaluating these features about specific instructional goals and learner needs.
The ideal platform ultimately depends on the specific learning needs and desired functionalities (Smith et al., 2021). Zoom offers a broader, feature-rich environment, while Teams prioritizes ease of use and integration within the Microsoft ecosystem. Regardless of the platform chosen, optimizing these functionalities to facilitate active participation, collaboration, and knowledge retention is critical to creating a successful live online learning experience. Beyond the discussed functionalities, factors like user interface, cost, scalability, and security features also influence platform selection (Davis, 2023). Conducting a thorough evaluation based on organizational needs will ensure that the chosen platform empowers L&D professionals to deliver engaging and effective live online learning experiences.
For Facilitators
Online learning is so different as compared to in-person classes. While face-to-face sessions are great for group activities and getting the learner's body moving, online environments must rely on interactive tools like polls, breakout rooms, and whiteboards to keep everyone engaged (Lee, H., 2022). Since instructors cannot see frowns or excited nods through the screen, facilitators must become masters of listening for verbal cues, watching the chat, and using polls to check if everyone is on the same page. It can also feel less lively online, so facilitators need to be extra energetic, use clear and engaging language, and throw in some visuals to keep everyone awake (Pollock, 2020). Managing breakout rooms and online discussions is another skill online facilitators need to master, all while making sure everyone gets a chance to participate. Even though it might feel isolating for the facilitator, actively asking questions, celebrating wins, and acknowledging participation can make online learning a positive experience for everyone involved. In my L&D practice, I transitioned a communication skills workshop to an online format. To maintain engagement, I incorporated breakout room discussions with pre-assigned roles (e.g., observer, facilitator) and utilized real-time polls to gauge learner understanding of critical concepts.
For Learners
While online learning environments offer numerous advantages, maintaining learner focus and engagement requires a strategic approach (Davis, 2023). Structured sessions characterized by concise presentations and frequent opportunities for active participation, such as polls and breakout rooms, are essential. Conversely, online environments can empower traditionally reticent learners by providing safe spaces for participation through anonymous chat functionalities and breakout rooms. Facilitators play a pivotal role in fostering an inclusive learning environment, ensuring all participants feel welcome to contribute in their preferred manner. Brief tutorials before each session equip learners with the necessary platform proficiency (Lee, H., 2022). Recognizing the potential for technological disruptions necessitates the development of backup plans, such as dial-in options and alternative access methods. Learners can further enhance their online learning experience by selecting a quiet, distraction-free environment for focused participation. A test session was also offered to familiarize learners with the platform and address any questions. Implementing proactive planning and preparedness measures can optimize online learning experiences to ensure a superior learning experience for all participants (Thalheimer, 2017).
For Learning Administration
Online learning's effectiveness hinges on mitigating technological disruptions. Proactive measures include pre-session instructions with troubleshooting steps, optional platform familiarization tours, and a dedicated tech support channel during live sessions (Pollock, 2020). Clear chat guidelines and facilitator attentiveness ensure focus. Anticipated glitches like firewalls or outdated software necessitate contingency plans with alternative access methods and backup procedures, promoting a robust online learning environment.
Effectively facilitating online learning necessitates a unique skill set beyond traditional classroom teaching.
Technological Proficiency
I am confident in using the chosen learning platform, including its functionalities like screen sharing, breakout rooms, and chat moderation tools. A seamless technical experience fosters a positive learning environment and minimizes disruptions (Davis, 2023). Seeking opportunities to practice using the platform, participate in online tutorials, and explore its features through self-directed learning. Lynda.com, now LinkedIn Learning, ALX and Alison, offers online tutorials on learning management systems (Thalheimer, 2017). These courses equip me with the necessary skills to effectively utilize the platform's interactive features during my live sessions.
Engagement and Participation Strategies
Engagement is the secret sauce that turns a good online learning experience into a great one. It's about keeping you active and interested, not just passively staring at a screen (Pollock, 2020). This means using a mix of polls, quick quizzes, and breakout rooms where you can chat with classmates. The more engaged you are, the more you will remember and the more fun you'll have learning. Polls are used to see how everyone's doing, encourage learners to chat and share ideas, and even break them into smaller groups. It's like having a toolbox full of ways to keep things lively. In a recent online communication skills workshop, I noticed the energy level dropping during a long presentation. So, I made a quick poll to see if everyone understood a critical point (Thalheimer, 2017). It showed me if I needed to slow down or adjust the content for the rest of the session. Keeping things engaging benefits everyone.
Remote-Learner Management
Effective remote learner management fosters a supportive and engaging online learning environment despite geographical dispersion (Davis, 2023). This necessitates strategies to ensure inclusivity and minimize distractions. Facilitators should actively address questions posed in chat functions and strategically utilize breakout rooms to promote interaction and collaboration. Incorporating icebreaker activities at the outset facilitates learner rapport and a sense of community, ultimately enhancing the learning experience for geographically dispersed participants.
SMART Development Objective
With the ambitious objective of becoming a technical troubleshooter for online learning sessions, I aim to reduce issue resolution time by 50% within the next six months. This targeted improvement will be achieved through a two-pronged approach. First, I will participate in advanced workshops to gain mastery of the commonly utilized online learning platform. Second, I will develop a comprehensive user guide to empower learners with self-service troubleshooting capabilities. The projected outcome of these workshops and the user guide is a transformation into a centralized troubleshooting resource, ultimately streamlining the online learning experience for all participants. By enhancing technical expertise and providing readily accessible resources, the initiative aims to reduce issue resolution time measurably. Following a three-month implementation period, data collection will be used to quantify the impact on the online learning experience.
Another smooth change that can be observed is the transition in Learning and Development (L&D) due to the growth of new technological advancements. New technologies such as incorporating games in learning, augmented reality, use of animations, and artificial intelligence in learning are significant shifts that have occurred in designing instructions. It is valuable to note that these technologies also support the development of learning and development content that is unquestionably more captivating and impactful than traditional practices. Moreover, due to their flexibility, the learners can be grouped, assessed and instructed individually depending on the learning style, which makes it easy to increase the efficiency and effectiveness of delivering knowledge to all attendees. Companies keen to adapt to this wave of changes in L&D will put themselves in the right learning environment. With the help of these tools, they can foster meaningful and interface learning that adopts a student-centred approach more effectively as a form of motivation and as progress towards instructional intended learning outcomes. So, to further the role and continued impact of L&D within the enterprise, professionals in the field must take hold of this digital future.
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